Delivery Information
Delivery Times
We aim to despatch your order for HPA Culture Collections products within five working days of receipt of your fully completed order1. Where items are not in stock the delivery time from receipt of order will be extended.
| Product | Estimated Delivery Times | ||
|---|---|---|---|
| UK | Europe | Rest of World | |
| Frozen Cell Lines Bacteria DNA Culture Media LENTICULE Discs |
3 Working Days | 3-5 Working Days | 5-10 Working days |
| Growing Cell Culture | 1-3 Weeks | 1-3 Weeks | Not Recommended |
| Viruses | On Application | On Application | On Application |
| Fungi | On Application | On Application | On Application |
| In certain circumstances delivery times may be extended; in this event customers will be informed | |||
1With the exception of growing cell cultures which are despatched approximately 1 - 3 weeks following receipt of order, depending on the growth rate of each individual cell line.
The delivery charges vary according to product format and delivery destination. Delivery charges are displayed at check out when ordering online. To find out the delivery charges that will apply to your order we recommend you add the products you require to your shopping cart and proceed to check out to view the delivery charges on the 'Payment and Summary' page of the check out process. Alternatively, please click here to view a summary of delivery charges.
Method of Delivery
UK and Mainland Europe
Orders are delivered by courier directly to the customer-specified address. For a few items, e.g. low hazard category bacterial cultures, the postal system is used.
USA
Orders are delivered directly to the customer's delivery address, or by airfreight to the nearest customs clearing airport. Please specify your preference when placing an order. HPA Culture Collections provides the necessary information, e.g. airway bill number and flight details, to enable customers to arrange timely collection of their order from customs.
Rest of the World
Orders are delivered by airfreight to the nearest customs clearing airport. HPA Culture Collections provides the necessary information, e.g. airway bill number and flight details, to enable customers to arrange timely collection of their order from customs.
Numerous restrictions and regulations govern the international transport of cell lines. HPA Culture Collections strives to despatch all orders without delay using our approved freighters. HPACC cannot be held responsible for failure of packages to clear customs, however, we will do all we can to facilitate customs clearance.
All Non-EU Orders Requiring a CITES Permit
If your order requires a CITES export permit it will be sent by airfreight (not by door-to-door courier) to the nearest customs clearing airport. This means that you will need to arrange to collect your order from the airport. You will be notified by HPA Culture Collections with the necessary information, e.g. airway bill number and flight details, to enable you to arrange timely collection of your order from customs. You may find it beneficial to engage a customs clearing agent to aid clearance through customs.
Dispatch Confirmation
The specific information supplied to customers once an order has been despatched depends upon the destination country concerned, therefore:
EU and UK
Email notification of despatch, if requested at time order was placed.
Non-European Countries
Airway bill details are emailed to customer
USA and Canada
Courier tracking no. emailed to customer
